General Product & Use
Q: Do you sell the panels individually, or do you also install them?
A: PanelHaus gives you both options. You can order our panels directly online and install them yourself with our step-by-step guidance — perfect for DIY projects. Or, if you prefer a stress-free experience, our professional team can install them for you anywhere in Australia. Either way, you get the same premium quality and luxury finish.
Q: Can your panels be used in bathrooms, kitchens, or outdoors?
A: Yes — but it depends on the product. Our hardwood timber panels are designed to handle wet areas and exterior applications, making them ideal for bathrooms, kitchens, and outdoor spaces. Our acoustic and veneer panels are intended for indoor use only. Our team will guide you to the right option for your project.
Q: Do the panels improve acoustics?
A: Yes — our acoustic panels are backed with recycled felt designed to absorb sound, reduce echo, and create a calmer, more comfortable environment without compromising on style.
Q: Are the panels fire-rated and durable?
A: Yes — all of our panels are tested to meet Australian fire-safety standards and built from premium materials for long-lasting durability in both residential and commercial settings.
Q: What sizes do the panels come in?
A: Our standard acoustic panels are 2700 × 600 × 21mm, with custom sizing available on request. Outdoor hardwood panels are 2900 × 200 × 25mm. Trims and accessories are also available for a professional finish.
Installation & DIY
Q: How easy is installation?
A: Installation is simple and only requires basic tools. Panels can be cut to size for a perfect fit, we recommend securing with screws for extra strength. Every order includes a full installation guide — and if you’d prefer not to DIY, PanelHaus also offers professional installation services Australia-wide.
Q: Do I need special tools to install the panels?
A: No — only basic tools like a saw, drill, screws, and adhesive are needed. For DIY projects, we provide full guidance to make the process straightforward.
Q: Can I install the panels on the ceiling?
A: Yes — our panels can be installed on both walls and ceilings. For overhead applications, we strongly recommend using screws for secure fixing and, if needed, booking our professional installation service.
Maintenance & Care
Q: How do I clean and maintain the panels?
A: Our panels are low maintenance. Simply dust with a soft cloth or vacuum with a brush attachment. No painting, staining, or special treatments are required. For outdoor hardwood panels, sealing is recommended for maximum longevity.
Q: Do the panels need ongoing treatment?
A: No — the finishes are designed to stay beautiful with minimal upkeep. Only exterior hardwood panels may require resealing depending on exposure to the elements.
Store & Orders
Q: How long does shipping take?
A: Domestic orders are typically delivered within 4–10 days. International orders usually arrive within 6–14 days. Tracking is provided once your order ships.
Q: Do you ship Australia-wide?
A: Yes — we deliver panels nationwide, with installation services also available across Australia.
Q: Do you ship World-wide?
A: Yes — we deliver panels worldwide, with installation services also available across Australia.
Q: Can I order samples before buying?
A: Yes — samples are available so you can see the finishes and quality before committing to a full project.
Q: Do you offer custom sizes or finishes?
A: Yes — we can accommodate custom sizing and a range of finish options. Please contact our team for tailored solutions.
Company & Trust
Q: Is PanelHaus Australian-owned?
A: Yes — PanelHaus is proudly Australian-owned and operated. We design and deliver solutions built for Australian homes, businesses, and conditions.
Q: Do your panels come with a warranty?
A: Yes — all panels come with a lifetime warranty against manufacturing defects, giving you peace of mind and long-term confidence in your investment.
Q: Do you work with architects, designers, and commercial projects?
A: Absolutely. We regularly supply and install panels for architects, builders, and interior designers, as well as larger commercial fit-outs. Trade pricing and specifications are available on request.
